Last updated: 2025
Refy9 Innovations Private Limited, a company incorporated under the Companies Act, 2013, having its registered office in India [Ahmedabad] (hereinafter referred to as 'Refy9', 'Company', 'we', 'us' or 'our')
"User", "you", or "your" refers to any individual who accesses, downloads, registers on, or uses the Refy9 mobile application, website, or any related services offered by the Company, whether as a registered or unregistered user)
"Services" means the mobile application, website, Tech powered styling assistance, wardrobe management features, recommendations, and any other products or services offered by Refy9 from time to time.
This Safety & Reporting Transparency Charter explains, in clear terms:
This Charter is informational, not contractual. Binding rules are set out in the Terms of Service and Community Standards.
Refy9 is built to support self-expression and community interaction while minimizing harm.
Our approach balances:
We do not attempt to police every interaction, but we act where risks are reported or reasonably identified.
3.1 Respect
Everyone deserves to use the platform without harassment, intimidation, or humiliation.
3.2 Privacy
Users control what they share. We limit access to personal data and review private content only when reported or legally required.
3.3 Protection of Minors
Content or behaviour that risks harm to minors is treated with the highest priority and zero tolerance.
3.4 Proportionality
Our responses aim to be appropriate to the severity and context of the issue.
3.5 Transparency
We explain how reporting works and how enforcement decisions are made, without compromising privacy or investigations.
Refy9 incorporates several design choices intended to reduce risk:
Restricted Messaging
Messaging is available only between mutually approved contacts.
User-Controlled Visibility
Users choose who can see their posts, images, and profile details.
Reporting Tools
In-app tools allow users to flag content, messages, or profiles.
Minimal Data Access
Safety reviews access only the data necessary to assess a report.
These measures reduce risk but do not eliminate it entirely.
You may report concerns related to:
Reports can be made:
6.1 Acknowledgment
We confirm receipt of reports where feasible, especially for serious concerns.
6.2 Review
Reports are reviewed using a combination of:
Not all reports result in enforcement.
6.3 Triage
Cases may be prioritized based on:
6.4 Action
Possible actions include:
We do not disclose details about actions taken against other users.
For clarity, Refy9:
Users should exercise judgment and caution in all interactions.
Reporting tools must not be misused.
You may not:
Abuse of reporting systems may result in restrictions.
If you believe enforcement affecting you was incorrect, you may submit an appeal through available channels.
Appeals are reviewed on a case-by-case basis.
Appeals are not available for:
If content suggests a risk of self-harm:
Refy9 does not provide medical, psychological, or emergency services. Users should contact local emergency services or qualified professionals when needed.
During investigations:
We prioritize user privacy even during enforcement.
In limited circumstances, Refy9 may be required to:
where required by applicable law or valid legal process.
Refy9 acts as an intermediary under Indian law.
This means:
This Charter may be updated to reflect:
Continued use of Refy9 indicates awareness of updates.
For safety concerns, reporting questions, or transparency issues:
Email: trust@refy9.com